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Last updated: 7 July 2026
1. Who we are
ProperSites is a trading name of Proper Sites Ltd, a company registered in England and Wales under company number 17081787, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("ProperSites", "we", "us"). We design, build, host and look after websites for local businesses.
You can contact us at hello@propersites.com.
2. These terms
These terms and conditions apply whenever you ask us to carry out work for you, including website design and build, branding and content work, hosting and ongoing care plans, unless we agree something different with you in writing. By accepting a quote or asking us to start work, you agree to these terms.
If anything in a written quote or proposal we send you conflicts with these terms, the quote or proposal wins for that piece of work.
3. Our services
Depending on what we agree with you, our services can include:
- designing and building a new website, or rebuilding an existing one;
- writing website copy and arranging photography or other content;
- branding work such as logos, colours and menus or price lists;
- hosting your website; and
- an ongoing care plan covering hosting, updates, security, backups and changes.
We will carry out the work with reasonable skill and care. Where we give timescales, they are honest estimates rather than guarantees: the pace of a project also depends on how quickly you can send us content, feedback and approvals.
4. Quotes and payment
Before we start, we will give you a clear quote for the work. Quotes are valid for 30 days unless we say otherwise.
Unless your quote says something different:
- one-off project work is invoiced as set out in the quote, and our invoices are payable within 14 days;
- care plans and hosting are billed as a recurring monthly fee, payable in advance; and
- all prices are in pounds sterling, and we will tell you clearly whether VAT applies.
If work is needed that falls outside what we quoted for, we will tell you first and agree any extra cost with you before doing it. We never add surprise charges.
If an invoice is seriously overdue, we may pause work, or suspend hosting, until it is settled. We will always warn you before doing either.
5. What we need from you
To do our job well we need you to:
- give us the information, text, images and access we reasonably ask for;
- respond to questions and approval requests within a reasonable time; and
- make sure any material you give us is accurate and yours to use.
You are responsible for the content you provide, including making sure it does not infringe anyone else's rights and complies with the law. If a third party brings a claim against us because of material you supplied, you agree to cover our reasonable costs of dealing with it.
6. Content and intellectual property
Once you have paid for your project in full:
- you own the content of your finished website: the text, images and other material created for you or supplied by you; and
- you have the right to keep using the design of your site for your business.
We keep ownership of our own tools, code libraries, processes and know-how, which we reuse across projects. Anything licensed from third parties (for example fonts or stock images) remains subject to that third party's licence, and we will tell you about any such licences that matter to your site.
We would love to show your finished website in our own portfolio and marketing. You can opt out at any time by telling us in writing, and we will remove the work from our showcase.
7. Hosting and care plans
If we host your website or you take a care plan:
- we will keep your site hosted, backed up and updated as described in your plan;
- we aim to keep your site available at all times, but no host can promise zero downtime, and occasional maintenance or events outside our control may briefly interrupt service; and
- care plans run month to month. There is no long lock-in, and you can change plan as your needs change.
8. Cancellation
You can cancel a project before it is finished by telling us in writing. If you do, you pay for the work done up to that point, and we hand over what has been produced so far once that is settled.
You can cancel a care plan or hosting at any time by giving us one month's notice in writing. When hosting ends, we will give you a copy of your website content and reasonable help moving to another provider.
We can end an agreement by giving you reasonable written notice, or immediately if you seriously breach these terms and do not put it right within 14 days of us asking.
9. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded.
Subject to that:
- we are not liable for loss of profit, loss of business or indirect losses;
- our total liability to you in connection with a project is limited to the amount you paid us for that project; and
- our total liability in connection with hosting or a care plan is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
Your website and its content remain your responsibility, including its legal compliance for your particular trade. We are happy to point you to specialist advice where you need it.
10. Data protection
Where we handle personal data for you, or collect it through your website or ours, we do so in line with UK data protection law. Our Privacy Policy explains how we handle personal data collected through this website.
11. General
If any part of these terms turns out to be unenforceable, the rest still applies. A failure to enforce a term on one occasion does not waive it. These terms, together with your quote, are the whole agreement between us for the work they cover. Neither of us is liable for delays caused by events genuinely outside our control.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, although we would always rather sort out any problem by talking first.
